Andy Farrell June 18, 2012 • Announcements
Did you know you can format your reports on a per column basis?
Right-click on the column name and select the Format menu option. Depending on the data type, you can choose different date or number formatting,text style, align left/right, add a text or background colour, set the column width or maximum characters.
Andy Farrell June 9, 2009 • Announcements
To help responses to tickets based on their urgency, can you please reserve:-
CRITICAL – for issues which are causing an error on the website that is completely stopping people from achieving a particular outcome and for which there is no work-around; these issues will receive IMMEDIATE ACTION
HIGH – issues which are urgent, but not critical – these issues will receive PRIORITY ACTION (2-3 days)
NORMAL – issues which need to be rectified, but are neither urgent or critical. These items will be scheduled around our existing planned work. Typical turn-around of 1-2 weeks.
LOW – issues which are of low importance and no urgency.